Refund policy

Last updated: October 7, 2026

Thank you for choosing Regal Furnish. Because most of our furniture is made to order, please read this policy carefully before placing an order.

1. Custom and made-to-order furniture
All custom, bespoke, or made-to-order items (including custom sizes, fabrics, finishes, colors, or hotel/hospitality projects) are produced specifically for you. Once production has begun, these orders cannot be cancelled, returned, exchanged, or refunded for reasons of change of mind. The deposit paid on custom orders is non-refundable, as it is used to reserve materials and production capacity.

If you need to cancel a custom order before production begins, please contact us immediately. Cancellations accepted at this stage may be subject to an administration and material fee of up to 30% of the order value.

2. In-stock and ready-to-ship items
For standard in-stock items, you may request a return within 7 calendar days of delivery, provided the item is unused, in its original condition, and in its original packaging. Because furniture is bulky and expensive to ship, return shipping costs, customs duties, and any associated fees are the responsibility of the customer unless the return is caused by our error.

3. Damaged, defective, or incorrect items
Your satisfaction with our craftsmanship is important to us. If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 calendar days of delivery with your order number and clear photographs of the item and its packaging. After reviewing your claim, we will, at our option, arrange a repair, send replacement parts, replace the item, or issue a full or partial refund. We take responsibility for confirmed quality and manufacturing issues.

For transit damage, please inspect your order at the time of delivery and note any visible damage on the carrier's delivery receipt; this is required to support a freight claim.

4. Refund processing
Approved refunds are issued to the original payment method within 7-14 business days after the returned goods are received and inspected, or after a quality claim is resolved.

5. Contact
Regal Furnish (Foshan Junxi International Furniture Co., Ltd.)
Email: regalfurnish1@hotmail.com
WhatsApp: +86 13318214978